Knowledge Base

A web-based collection of articles and documents related to an organization's FAQ. This collection is accessible by both the company's technicians and their end users.

The knowledge base is used to:

• find/provide simple self-troubleshooting info
  • changing a password
  • finding a printer
  • setting up an out-of-office message
  • changing a voicemail message
• reference an end user to additional information after an issue has been solved
• help a PC technician solve an issue
• provide procedures and configurations for custom installations of software programs

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