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Rules of Engagement

the parameters and expectations for third-party relationships

we need to expect a certain level to be met when partnering professionally with professed professionals

The Expectations

  • Roles and Responsibilities (who is responsible to do what in this partnership)
  • Security Requirements (what security standards do we ALL have to adhere to)
  • Compliance Obligations (what must we all agree to do in order to work together securely and privately)
  • Reporting and Communication (how and to who do we communicate with when something goes wrong)
  • Change Management (how do we properly implement changes that affect both of us in this partnership)
  • Contractual Provisions (who and how can one of us back out if the other side doesn't hold up their end of the deal)
  • Memorandum of Understanding
  • Non-disclosure Agreement
  • Memorandum of Agreement
  • Business Partnership Agreement
  • Master Service Agreement
  • Service Level Agreement
  • Statement of Work / Work Order
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